Our return policy:
- To request a cancellation of your order prior to its dispatch contact us
- We offer a 60-day return policy, on unused and / or unopened products only
- When we receive your written request, it will be processed within 3 business days
- A refund or an exchange is available for unused and / or unopened products returned to us within 60 days of you receiving them
- If the product you received is damaged during transit, please return to it us and we will replace it free of charge
How to initiate a return:
- If you need to make a return, please contact us with your order number and a description of the products you need to return
- You will be contacted by email on how to return the product(s) to us
Rules of return:
- We are unable to accept returned items that are opened or used.
- We do not charge restocking fees for most returns.
- Items ordered incorrectly will be refunded minus the cost of original shipping.
- Packages that are Returned To Sender (RTS) due to refusal by the customer, invalid address, or marked undeliverable will be refunded minus the cost of shipping.
- When the return is received by us, you will be contacted by email to confirm your return is valid
- Valid returns will receive a refund within approximately 7 to 10 business days to post to your account.